Terror in the Skies, Part IV

Annie Jacobsen continues to follow up to her original article relating an experience she had flying from Detroit to Los Angeles. It is the fourth followup to this original article, this followup, and this third piece.

I have been listening to the 9/11 Commission's report on audible.com because I am generally interested in complex systems and how they can fail. For the most part the system that dealt with counter-terrorism in the United States failed because of too little information and too little information-sharing (and, perhaps, a refusal to take risks until it was clear that a lot of people were going to die). It's good to see that Annie Jacobsen is shaking them up a little by refusing to "go away" because "they are handling it."

It is important in every organization that when people know something is wrong they take ownership and try to fix it. If you are trying to fix someone else's group, they might get huffy with you, but what they really should do is figure out where they went wrong and fix that too.

It seems that there has been a public relations failure on a grand scale here in that several people were clearly upset and so far nothing has happened to allay their fears.

Amusingly enough, the article revisits a theme I mentioned earlier today, "follow the money."

Josh Poulson

Posted Thursday, Aug 5 2004 04:48 PM

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Oh, That's What They Mean By "Ties" »





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